In these challenging times, it's important that all of us try to help and stop the spreading of the COVID-19 virus as much as possible.
At Holland2Stay, we are doing our best to stay available and continue our business as usual, but with maximum care. Following the advice of RIVM, we have taken a number of measures to ensure the safety of both our residents and employees:
#1 WORKING FROM HOME
We work with a limited capacity at the offices to prevent the spread of the virus, all while maintaining the preventive rules provided by RIVM. Our offices are open for appointments and emergencies only. We request you to only visit our offices if absolutely necessary. Questions or requests can be handled via email or phone. We will answer your tickets and phone calls as quickly as possible.
#2 SELF CHECK-IN AND CHECK-OUT
Check-in and check-out appointments are still taking place, but with maximum hygienic care and within the limits of the social distancing rules. To reduce contact to a minimum, we are allowing our residents to self-check-in and check-out.
#3 REPAIR REQUESTS
To ensure the safety of our caretakers and our tenants, we will only perform urgent repair tasks. If you request a repair, our tenant care team will determine the urgency of your request. In case your request is urgent, we will contact you to discuss the procedure. In case your repair request is not urgent, we will handle your request after the Dutch government has introduced a less strict policy regarding the Corona virus. Our caretakers comply with the most up-to-date COVID-19 regulations, to ensure the safety of all people involved. Every caretaker wears a face mask.
#4 COMMON AREAS
All common areas (gym, sauna, meeting point) in our buildings are closed to prevent further spread of the virus. The common launderettes remain open, but we strongly advise to avoid close contact with other residents. Wear a face mask, keep a 1.5 - 2 meter distance from others, and avoid spending unnecessary time in the launderette. Do not wait in the launderette for your laundry cycle to be finished, rather wait in your residence.
#5 VIRTUAL VIEWINGS
As everyone is encouraged to stay at home in the face of the COVID-19 outbreak, we received more and more questions about organizing virtual viewings. As a result, it is now possible to book a virtual viewing via Microsoft Teams. As a virtual visitor, you are able to ask questions and walk through the apartment live, together with our team member on-site.
We hope that by taking these measures, we will keep both our residents and team safe and healthy. We thank you for your understanding and cooperation during these difficult times.