How can we help?

About COVID-19

  1. Which Corona measures is Holland2Stay taking?
  2. Do I have to wear a face mask when walking through the building?
  3. What COVID-19 measures do you take during checkouts?
  4. How do you execute COVID-proof repairs in my residence?
  5. What COVID-19 measures do you take during check-ins?
  6. I want to check-in, but I (suspect that I) have COVID-19. What should I do?

About the booking process

  1. Can I reserve an accommodation for a particular month and book in advance?
  2. When do I receive my contract?
  3. How can I check if my booking has been approved?
  4. What do I need to pay when making a booking?
  5. What is the cancellation policy?
  6. Why do I have to pay a higher deposit as usual?

About the residences

  1. How much is the rent of a residence?
  2. What do you mean by fully furnished?
  3. Is linen included in my inventory?
  4. Where can I check what is included in the inventory?
  5. Can I use the residence’s address to register at the municipality ?
  6. The residence I want to book is listed as semi-furnished. Can I book the residence unfurnished?

About the rental agreement

  1. I have received the settlement. Why do I receive money?
  2. What are the rental deposit rules?
  3. Why do I have to pay a deposit?
  4. When will you refund my deposit?
  5. Why do I receive the service costs settlement later than usual?
  6. How is my monthly fee determined?

About the Holland2Stay account

  1. What can I do with my personal Holland2Stay account?
  2. I had an Rotterdam2Stay, Delft2Stay, Utrecht2Stay, Eindhoven2Stay or Amsterdam2Stay account. How can I login?
  3. Can I sell or give my account to someone else?
  4. Why do I need to register on the website?
  5. I forgot my password. What should I do?
  6. Can I create multiple accounts?

About moving in or out

  1. Can I use the residence’s address to register at the municipality ?
  2. Why do I need to pay for cleaning?
  3. What do I need to do before a check-out?
  4. What COVID-19 measures do you take during checkouts?
  5. I want to check-in, but I (suspect that I) have COVID-19. What should I do?
  6. I want to check-out, but I (suspect that I) have COVID-19. What should I do?

About payments

  1. Why do I receive the settlement of service costs and utilities?
  2. How much is the rent of a residence?
  3. Can I also pay the rent a certain time in advance?
  4. Can I pay the rent in installments?
  5. What do I need to pay when making a booking?
  6. How can I pay the monthly rent?

About housing allowance

  1. What is housing allowance?
  2. Am I eligible for housing allowance?
  3. How can I apply for housing allowance?

About repairs

  1. How do I change the extractor hood lamp?
  2. How do I fix a smelly refrigerator?
  3. How do I change a broken LED lamp?
  4. How do I fix a blocked shower drain?
  5. How do you execute COVID-proof repairs in my residence?
  6. What can I do when there is no electricity?

About emergencies

  1. What do I do when I lock myself out?
  2. What do I do when there is an urgent emergency?
  3. I have lost my keys. What should I do?
  4. I have lost my Salto tag. What should I do?
  5. What can I do when there is no electricity?
  6. What do I do when my neighbors are making too much noise?

About insurances

  1. When will I receive my insurance policy?
  2. I received an email to ‘Update my insurance status’. What should I do?
  3. What insurances are required?
  4. Who is De Goudse?
  5. I have an insurance of De Goudse. What should I do in case of damage?

About Holland2Stay

  1. Who is Holland2Stay for?
  2. What is Holland2Stay?
  3. Do you accept packages at the office?
  4. Who is behind Holland2Stay?
  5. Where will you open next?
  6. How can I contact the office of Holland2Stay?