How can we help?

About our booking process

  1. What do you mean by proof of enrollment?
  2. What is the cancellation policy?
  3. What is a short-stay contract?
  4. What are the rules for shared living?
  5. How can I make a secured copy of my ID or passport?
  6. What does it mean when a residence is for students only?

About our residences

  1. Where can I check what is included in the inventory?
  2. What do you mean with unfurnished?
  3. Can I use the residence’s address to register at the municipality?
  4. Can I sublet my residence?
  5. Is linen included in my inventory?
  6. What do you mean with semi-furnished?

About your rental agreement

  1. What is a short-stay contract?
  2. When do I receive my contract?
  3. My partner and I broke up. Can you adjust my rental agreement?
  4. Am I allowed to smoke in my apartment?
  5. What are the rules for shared living?
  6. What is a campus contract?

About your Holland2Stay account

  1. How can I delete my account?
  2. I had an Rotterdam2Stay, Delft2Stay, Utrecht2Stay, Eindhoven2Stay or Amsterdam2Stay account. How can I login?
  3. Can I sell or give my account to someone else?
  4. What can I do with my personal Holland2Stay account?
  5. I forgot my password. What should I do?
  6. Why do I need to register on the website?

About moving in or out

  1. What costs can be charged to me?
  2. What is the deregistration process?
  3. How does a check-in work?
  4. What should I do if inventory is missing?
  5. What is a pre-checkout?
  6. Why do I need to pay for cleaning?

About payments

  1. What are the rental deposit rules?
  2. How much is the rent of a residence?
  3. What do I need to pay when making a booking?
  4. How can I pay the booking fee and deposit?
  5. When do I receive the settlement of service costs and utilities?
  6. Can I also pay the rent a certain time in advance?

About housing allowance

  1. Am I eligible for housing allowance?
  2. How can I apply for housing allowance?
  3. What is housing allowance?

About repairs

  1. How do I change the extractor hood lamp?
  2. What can I do when my smoke detector keeps beeping?
  3. How do I change a broken LED lamp?
  4. How do I fix a blocked shower drain?
  5. What can I do when my radiator does not work?
  6. How can I request an inventory replacement or repair?

About emergencies

  1. What do I do when there is an urgent emergency?
  2. What do I do when I lock myself out?
  3. How can I request an inventory replacement or repair?
  4. I have lost my Salto tag. What should I do?
  5. What can I do when there is no electricity?
  6. I have lost my keys. What should I do?

About insurances

  1. I have an insurance of De Goudse. What should I do in case of damage?
  2. What insurances are required?
  3. When will I receive my insurance policy?
  4. I received an email to ‘Update my insurance status’. What should I do?
  5. Who is De Goudse?

About Holland2Stay

  1. How does the Review Giveaway work?
  2. What is Holland2Stay?
  3. Who is Holland2Stay for?
  4. Where will you open next?
  5. Do you accept packages at the office?
  6. How can I contact the office of Holland2Stay?