About COVID-19

1. Which Corona measures is Holland2Stay taking?
2. Do I have to wear a face mask when walking through the building?
3. How do you execute COVID-proof repairs in my residence?
4. I want to check-in, but I have COVID-19. What should I do?
5. I want to check-out, but I have COVID-19. What should I do?
6. What COVID-19 measures do you take during check-ins?

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About the booking process

1. Why do I need to register on the website?
2. What documents do I have to provide when I make a booking?
3. How can I make a secured copy of my ID or passport?
4. When do I receive my contract?
5. How can I check if my booking has been approved?
6. Can I reserve an accommodation for a particular month and book in advance?

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About the residences

1. How do I know which studios and apartments are available?
2. What do you mean with unfurnished?
3. What do you mean with semi-furnished?
4. What do you mean by fully furnished?
5. Is linen included in my inventory?
6. Where can I check what is included in the inventory?

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About the rental agreement

1. When do I receive my contract?
2. Can I use the residence’s address to register at the municipality ?
3. Am I allowed to smoke in my apartment?
4. Can I sublet my residence?
5. What are the rules for shared living?
6. Can my partner move in with me?

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About the Holland2Stay account

1. Why do I need to register on the website?
2. Can I create multiple accounts?
3. Can I sell or give my account to someone else?
4. I forgot my password. What should I do?
5. I had an Rotterdam2Stay, Delft2Stay, Utrecht2Stay, Eindhoven2Stay or Amsterdam2Stay account. How can I login?
6. What can I do with my personal Holland2Stay account?

About moving in or out

1. Can I use the residence’s address to register at the municipality ?
2. What is a proof of deregistration?
3. How to schedule a check-in appointment?
4. How to schedule a check-out appointment?
5. I want to check-in, but I have COVID-19. What should I do?
6. I want to check-out, but I have COVID-19. What should I do?

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About payments

1. What do I need to pay when making a booking?
2. How can I pay the booking fee and deposit?
3. How can I pay the monthly rent?
4. Can I choose when the rent is withdrawn from my account?
5. Can I also pay the rent a certain time in advance?
6. Can I pay the rent in installments?

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About housing allowance

1. Am I eligible for housing allowance?
2. How can I apply for housing allowance?
3. What is housing allowance?

About repairs

1. How do you execute COVID-proof repairs in my residence?
2. How can I request an inventory replacement or repair?
3. How do I change the extractor hood lamp?
4. How do I change a broken LED lamp?
5. What can I do when there is no electricity?
6. How do I fix a smelly refrigerator?

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About emergencies

1. What do I do when my neighbors are making too much noise?
2. What do I do when I lock myself out?
3. I have lost my keys. What should I do?
4. I have lost my Salto tag. What should I do?
5. What do I do when there is an urgent emergency?
6. How can I request an inventory replacement or repair?

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About insurances

1. What insurances are required?
2. I received an email to ‘Update my insurance status’. What should I do?
3. When will I receive my insurance policy?
4. Who is De Goudse?
5. I have an insurance of De Goudse. What should I do in case of damage?

About Holland2Stay

1. What is Holland2Stay?
2. Who is Holland2Stay for?
3. Where will you open next?
4. Who is behind Holland2Stay?
5. How can I contact the office of Holland2Stay?
6. Do you accept packages at the office?