Frequently Asked Questions

Booking Questions

1. How do I book a residence?
2. What are the conditions I have to meet to book one of the residences?
3. How do I book a parking space?
4. Can I book an unfurnished residence?
5. Can I live together with my partner in a residence?
6. How much is the rent of a residence?
7. What do I need to pay when making a booking?
8. What is the cancellation policy?

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Tenant Questions

1. Am I eligible for Housing Allowance?
2. When do I receive my contract?
3. What are the rental deposit rules?
4. Can I use the residence’s address to register at the municipality ?
5. What are the House Rules?
6. How does the Miele launderette work?
7. What do I do when I lock myself out?
8. What do I do when there is an urgent emergency?
9. Can I choose when the rent is withdrawn from my account?
10. Do you accept packages at the office?
11. Can I also pay the rent a certain time in advance?
12. What is the minimum period I can stay?
13. Can I pay the rent in installments?
14. What is Housing Allowance?
15. What are service costs?
16. How can I request an inventory replacement or repairment?
17. What do I do when my neighbors are making too much noise?
18. What is the deregistration process?
19. When can I deregister from the address?
20. Do I need a housing permit in Utrecht?
21. Do I need a housing permit in Amsterdam?
22. What is the Miele launderette website?
23. How to schedule a check-in or a check-out appointment?
24. What is a pre-checkout?
25. Can I change my contract to live alone/with my partner?
26. How do I change a broken LED lamp?
27. How do I change the extractor hood lamp?
28. What to do when there is no electricity?
29. How to fix a smelly refrigerator?
30. How to fix a blocked shower drain?
31. When will I receive the settlement bill of utilities?

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General questions

1. Why do I need to register on the website?
2. How can I contact the office of Holland2Stay?
3. Where can I find more details of a specific building?
4. What types of contracts are there?
5. What does it means when a residence is for students only?
6. What can I do with my personal online account?
7. Who is behind Holland2Stay?
8. What do you mean by Fully furnished?
9. How can I check if my booking has been approved?
10. When can I cancel my rental contract?
11. Can someone else stay at my home?
12. Is linen included in my inventory?
13. Are pets allowed in the residences?

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