Frequently Asked Questions

Booking Questions

1. How do I book a residence?
2. What do you mean by new availability every Tuesday?
3. My preferred choice of residence is already booked
4. What are the conditions I have to meet to book one of the residences?
5. What is the Availability Trend?
6. How do I book a parking space?
7. Can I reserve an accommodation for a particular month and book in advance?
8. Is my booking guaranteed?
9. How do I know which studios and apartments are available?
10. Is there another way to book?
11. Can I book an unfurnished residence?
12. Can I live together with my partner in a residence?
13. Why does a residence gets booked so fast?
14. How much is the rent of a residence?
15. What is the booking fee and why does it differ per building?
16. What do I need to pay when making a booking?
17. What is the cancellation policy?
18. How does the booking process go?

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Tenant Questions

1. Am I eligible for Housing Allowance?
2. When do I receive my contract?
3. What are the rental deposit rules?
4. Can I use the residence’s address to register at the municipality ?
5. What are the House Rules?
6. How does the Miele launderette work?
7. What do I do when I lock myself out?
8. What do I do when there is an urgent emergency?
9. Can I choose when the rent is withdrawn from my account?
10. Do you accept packages at the office?
11. Can I also pay the rent a certain time in advance?
12. What is the minimum period I can stay?
13. Can I pay the rent in installments?
14. What is Housing Allowance?
15. What are service costs?
16. How can I request an inventory replacement or repairment?
17. What do I do when my neighbors are making too much noise?
18. What is the deregistration process?
19. When can I deregister from the address?
20. Do I need a housing permit in Utrecht?
21. Do I need a housing permit in Amsterdam?
22. What is the Miele launderette website?
23. How to schedule a check-in or a check-out appointment?
24. What is a pre-checkout?
25. Can I change my contract to live alone/with my partner?
26. How do I change a broken LED lamp?
27. How do I change the extractor hood lamp?
28. What to do when there is no electricity?
29. How to fix a smelly refrigerator?
30. How to fix a blocked shower drain?
31. When will I receive the settlement bill of utilities?

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General questions

1. Why do I need to register on the website?
2. How can I contact the office of Holland2Stay?
3. Where can I find more details of a specific building?
4. What types of contracts are there?
5. What does it means when a residence is for students only?
6. What can I do with my personal online account?
7. Who is behind Holland2Stay?
8. What do you mean by Fully furnished?
9. How can I know how many available rooms there are?
10. How can I check if my booking has been approved?
11. When can I cancel my rental contract?
12. Can someone else stay at my home?
13. Is linen included in my inventory?
14. What extra services does Holland2Stay offer?
15. Are pets allowed in the residences?

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