How can we help?

General info

  1. What are the house rules?
  2. What's housing allowance?
  3. Is there a waiting list?
  4. What to do in case of emergency?
  5. What to do when I lock myself out?
  6. Help, my neighbors make too much noise!

Account

  1. Can I create multiple accounts?
  2. Can I sell my account or give it to someone else?
  3. I have a 2Stay account. How can I login?
  4. How can I delete my account?

Residences

  1. What's a housing permit?
  2. Can I bring my own stuff?
  3. Can I drill or hammer into the walls?
  4. What inventory is exactly in the residence? What do I need to bring?
  5. Are pets allowed?
  6. Am I allowed to smoke inside?

Booking

  1. On what platforms do you advertise?
  2. How can I book a residence?
  3. Can I stay at Holland2Stay?
  4. How does the weekly lottery work?
  5. What types of contracts are there?
  6. What documents should I provide when making a booking?

Check-in & checkout

  1. How do I check-in at Holland2Stay?
  2. Can I register at the City Hall?
  3. How can I terminate my rental contract?
  4. How can I checkout at Holland2Stay?
  5. What is a pre-checkout?
  6. What's a proof of deregistration?

Payments

  1. When is the monthly rent withdrawn from my account?
  2. What payment types do you accept?
  3. What's included in the monthly rent?
  4. What are service costs?
  5. What's the service costs settlement?
  6. What's the deposit for?

Facilities & services

  1. What insurances do I need?
  2. How can I request an inventory replacement or repair?
  3. Where can I do my laundry?
  4. Is there parking?
  5. Is there somewhere I can store my bike?
  6. Is cleaning included?