How can we help?

General info

  1. What are the house rules?
  2. Is there a waiting list?
  3. What to do in case of emergency?
  4. What to do when I lock myself out?
  5. Help, my neighbors make too much noise!
  6. Do you accept packages at the office?

Account

  1. Can I create multiple accounts?
  2. Can I sell my account or give it to someone else?
  3. I have a 2Stay account. How can I login?
  4. How can I delete my account?

Residences

  1. What inventory is exactly in the residence? What do I need to bring?
  2. Can I change the finishing of my booked residence?
  3. Are pets allowed?
  4. Am I allowed to smoke inside?
  5. Can I live together with someone?
  6. Can I sublet my residence?

Booking

  1. How can I book a residence?
  2. Can I stay at Holland2Stay?
  3. How does the weekly lottery work?
  4. What types of contracts are there?
  5. What documents should I provide when making a booking?
  6. What is the cancellation policy?

Check-in & checkout

  1. How do I check-in at Holland2Stay?
  2. Can I register at the City Hall?
  3. How can I terminate my rental contract?
  4. How can I checkout at Holland2Stay?
  5. What is a pre-checkout?
  6. What is a proof of deregistration?

Payments

  1. What payments types do you accept?
  2. What's included in the monthly rent?
  3. What are service costs?
  4. What's the service costs settlement?
  5. What's the deposit for?
  6. Who pays the maintenance costs of my residence?

Facilities & services

  1. What's housing allowance?
  2. What insurances do I need?
  3. How can I request an inventory replacement or repair?
  4. Where can I do my laundry?
  5. Is there parking?
  6. Is there somewhere I can store my bike?