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Frequently Asked Questions
Booking Questions
- How do I book a residence?
- What are the conditions I have to meet to book one of the residences?
- How do I book a parking space?
- Can I book an unfurnished residence?
- Can I live together with my partner in a residence?
- Why does a residence gets booked so fast?
- How much is the rent of a residence?
- What is the booking fee and why does it differ per building?
- What do I need to pay when making a booking?
- What is the cancellation policy?
Tenant Questions
- Am I eligible for Housing Allowance?
- When do I receive my contract?
- What are the rental deposit rules?
- Can I use the residence’s address to register at the municipality ?
- What are the House Rules?
- How does the Miele launderette work?
- What do I do when I lock myself out?
- What do I do when there is an urgent emergency?
- Can I choose when the rent is withdrawn from my account?
- Do you accept packages at the office?
- Can I also pay the rent a certain time in advance?
- What is the minimum period I can stay?
- Can I pay the rent in installments?
- What is Housing Allowance?
- What are service costs?
- How can I request an inventory replacement or repairment?
- What do I do when my neighbors are making too much noise?
- What is the deregistration process?
- When can I deregister from the address?
- Do I need a housing permit in Utrecht?
- Do I need a housing permit in Amsterdam?
- What is the Miele launderette website?
- How to schedule a check-in or a check-out appointment?
- What is a pre-checkout?
- Can I change my contract to live alone/with my partner?
- How do I change a broken LED lamp?
- How do I change the extractor hood lamp?
- What to do when there is no electricity?
- How to fix a smelly refrigerator?
- How to fix a blocked shower drain?
- When will I receive the settlement bill of utilities?
General questions
- Why do I need to register on the website?
- How can I contact the office of Holland2Stay?
- Where can I find more details of a specific building?
- What types of contracts are there?
- What does it means when a residence is for students only?
- What can I do with my personal online account?
- Who is behind Holland2Stay?
- What do you mean by Fully furnished?
- How can I check if my booking has been approved?
- When can I cancel my rental contract?
- Can someone else stay at my home?
- Is linen included in my inventory?
- Are pets allowed in the residences?