Frequently Asked Questions

Booking Questions

  1. How do I book a residence?
  2. What are the conditions I have to meet to book one of the residences?
  3. How do I book a parking space?
  4. Can I book an unfurnished residence?
  5. Can I live together with my partner in a residence?
  6. Why does a residence gets booked so fast?
  7. How much is the rent of a residence?
  8. What is the booking fee and why does it differ per building?
  9. What do I need to pay when making a booking?
  10. What is the cancellation policy?

Tenant Questions

  1. Am I eligible for Housing Allowance?
  2. When do I receive my contract?
  3. What are the rental deposit rules?
  4. Can I use the residence’s address to register at the municipality ?
  5. What are the House Rules?
  6. How does the Miele launderette work?
  7. What do I do when I lock myself out?
  8. What do I do when there is an urgent emergency?
  9. Can I choose when the rent is withdrawn from my account?
  10. Do you accept packages at the office?
  11. Can I also pay the rent a certain time in advance?
  12. What is the minimum period I can stay?
  13. Can I pay the rent in installments?
  14. What is Housing Allowance?
  15. What are service costs?
  16. How can I request an inventory replacement or repairment?
  17. What do I do when my neighbors are making too much noise?
  18. What is the deregistration process?
  19. When can I deregister from the address?
  20. Do I need a housing permit in Utrecht?
  21. Do I need a housing permit in Amsterdam?
  22. What is the Miele launderette website?
  23. How to schedule a check-in or a check-out appointment?
  24. What is a pre-checkout?
  25. Can I change my contract to live alone/with my partner?
  26. How do I change a broken LED lamp?
  27. How do I change the extractor hood lamp?
  28. What to do when there is no electricity?
  29. How to fix a smelly refrigerator?
  30. How to fix a blocked shower drain?
  31. When will I receive the settlement bill of utilities?

General questions

  1. Why do I need to register on the website?
  2. How can I contact the office of Holland2Stay?
  3. Where can I find more details of a specific building?
  4. What types of contracts are there?
  5. What does it means when a residence is for students only?
  6. What can I do with my personal online account?
  7. Who is behind Holland2Stay?
  8. What do you mean by Fully furnished?
  9. How can I check if my booking has been approved?
  10. When can I cancel my rental contract?
  11. Can someone else stay at my home?
  12. Is linen included in my inventory?
  13. Are pets allowed in the residences?