General info

1. What are the house rules?
2. Is there a waiting list?
3. What to do in case of emergency?
4. What to do when I lock myself out?
5. Help, my neighbors make too much noise!
6. Do you accept packages at the office?

Account

1. Can I create multiple accounts?
2. Can I sell my account or give it to someone else?
3. I have a 2Stay account. How can I login?
4. How can I delete my account?

Residences

1. What's a housing permit?
2. What inventory is exactly in the residence? What do I need to bring?
3. Are pets allowed?
4. Can I live together with someone?
5. What is shared living?
6. Can I paint my home?

Booking

1. How can I book a residence?
2. Can I stay at Holland2Stay?
3. How does the weekly lottery work?
4. What types of contracts are there?
5. What documents should I provide when making a booking?
6. What's the cancellation policy?

See all questions about this topic

Check-in & checkout

1. How do I check-in at Holland2Stay?
2. Can I register at the City Hall?
3. How can I terminate my rental contract?
4. How can I checkout at Holland2Stay?
5. What is a pre-checkout?
6. What's a proof of deregistration?

See all questions about this topic

Payments

1. What's included in the monthly rent?
2. What's the deposit for?
3. Who pays the maintenance costs of my residence?

Facilities & services

1. What insurances do I need?
2. How can I request an inventory replacement or repair?
3. Where can I do my laundry?
4. Is there parking?
5. Is there somewhere I can store my bike?