How can we help?

About COVID-19

  1. Which Corona measures is Holland2Stay taking?
  2. Do I have to wear a face mask when walking through the building?
  3. How do you execute COVID-proof repairs in my residence?
  4. I want to check-in, but I have COVID-19. What should I do?
  5. I want to check-out, but I have COVID-19. What should I do?
  6. What COVID-19 measures do you take during check-ins?

About the booking process

  1. Why do I need to register on the website?
  2. What documents do I have to provide when I make a booking?
  3. How can I make a secured copy of my ID or passport?
  4. When do I receive my contract?
  5. How can I check if my booking has been approved?
  6. Can I reserve an accommodation for a particular month and book in advance?

About the residences

  1. How do I know which studios and apartments are available?
  2. What do you mean with unfurnished?
  3. What do you mean with semi-furnished?
  4. What do you mean by fully furnished?
  5. Is linen included in my inventory?
  6. Where can I check what is included in the inventory?

About the rental agreement

  1. When do I receive my contract?
  2. Can I use the residence’s address to register at the municipality ?
  3. Am I allowed to smoke in my apartment?
  4. Can I sublet my residence?
  5. What are the rules for shared living?
  6. Can my partner move in with me?

About the Holland2Stay account

  1. Why do I need to register on the website?
  2. Can I create multiple accounts?
  3. Can I sell or give my account to someone else?
  4. I forgot my password. What should I do?
  5. I had an Rotterdam2Stay, Delft2Stay, Utrecht2Stay, Eindhoven2Stay or Amsterdam2Stay account. How can I login?
  6. What can I do with my personal Holland2Stay account?

About moving in or out

  1. Can I use the residence’s address to register at the municipality ?
  2. What is a proof of deregistration?
  3. How to schedule a check-in appointment?
  4. How to schedule a check-out appointment?
  5. I want to check-in, but I have COVID-19. What should I do?
  6. I want to check-out, but I have COVID-19. What should I do?

About payments

  1. What do I need to pay when making a booking?
  2. How can I pay the booking fee and deposit?
  3. How can I pay the monthly rent?
  4. Can I choose when the rent is withdrawn from my account?
  5. Can I also pay the rent a certain time in advance?
  6. Can I pay the rent in installments?

About housing allowance

  1. Am I eligible for housing allowance?
  2. How can I apply for housing allowance?
  3. What is housing allowance?

About repairs

  1. How do you execute COVID-proof repairs in my residence?
  2. How can I request an inventory replacement or repair?
  3. How do I change the extractor hood lamp?
  4. How do I change a broken LED lamp?
  5. What can I do when there is no electricity?
  6. How do I fix a smelly refrigerator?

About emergencies

  1. What do I do when my neighbors are making too much noise?
  2. What do I do when I lock myself out?
  3. I have lost my keys. What should I do?
  4. I have lost my Salto tag. What should I do?
  5. What do I do when there is an urgent emergency?
  6. How can I request an inventory replacement or repair?

About insurances

  1. What insurances are required?
  2. I received an email to ‘Update my insurance status’. What should I do?
  3. When will I receive my insurance policy?
  4. Who is De Goudse?
  5. I have an insurance of De Goudse. What should I do in case of damage?

About Holland2Stay

  1. What is Holland2Stay?
  2. Who is Holland2Stay for?
  3. Where will you open next?
  4. Who is behind Holland2Stay?
  5. How can I contact the office of Holland2Stay?
  6. Do you accept packages at the office?