How can we help?

About COVID-19

  1. What COVID-19 measures do you take during checkouts?
  2. I want to check-in, but I (suspect that I) have COVID-19. What should I do?
  3. How do you execute COVID-proof repairs in my residence?
  4. What COVID-19 measures do you take during check-ins?
  5. Do I have to wear a face mask when walking through the building?
  6. I want to check-out, but I (suspect that I) have COVID-19. What should I do?

About our booking process

  1. When do I receive my contract?
  2. Can I reserve an accommodation for a particular month and book in advance?
  3. What documents do I have to provide when I make a booking?
  4. How can I make a secured copy of my ID or passport?
  5. How can I pay the booking fee and deposit?
  6. How does the weekly lottery work?

About our residences

  1. How do I know which studios and apartments are available?
  2. Can I sublet my residence?
  3. Is linen included in my inventory?
  4. What do you mean with semi-furnished?
  5. Can I use the residence’s address to register at the municipality ?
  6. What is the energy label of my apartment?

About your rental agreement

  1. I have received the settlement. Why do I receive money?
  2. What are the rental deposit rules?
  3. Why do I have to pay a deposit?
  4. When will you refund my deposit?
  5. Why do I receive the service costs settlement later than usual?
  6. How is my monthly fee determined?

About your Holland2Stay account

  1. Why do I need to register on the website?
  2. I forgot my password. What should I do?
  3. Can I sell or give my account to someone else?
  4. I had an Rotterdam2Stay, Delft2Stay, Utrecht2Stay, Eindhoven2Stay or Amsterdam2Stay account. How can I login?
  5. What can I do with my personal Holland2Stay account?
  6. Can I create multiple accounts?

About moving in or out

  1. Can I use the residence’s address to register at the municipality ?
  2. What do I need to do before a check-out?
  3. How to schedule a check-in appointment?
  4. What COVID-19 measures do you take during check-ins?
  5. What is a proof of deregistration?
  6. I want to check-out, but I (suspect that I) have COVID-19. What should I do?

About payments

  1. How can I pay the monthly rent?
  2. When do I receive the settlement of service costs and utilities?
  3. Can I choose when the rent is withdrawn from my account?
  4. Why do I pay service costs?
  5. Can I also pay the rent a certain time in advance?
  6. Can I pay the rent in installments?

About housing allowance

  1. What is housing allowance?
  2. How can I apply for housing allowance?
  3. Am I eligible for housing allowance?

About repairs

  1. How do I change the extractor hood lamp?
  2. How do you execute COVID-proof repairs in my residence?
  3. How can I request an inventory replacement or repair?
  4. How do I change a broken LED lamp?
  5. What can I do when my smoke detector keeps beeping?
  6. What can I do when there is no electricity?

About emergencies

  1. I have lost my Salto tag. What should I do?
  2. How can I request an inventory replacement or repair?
  3. What can I do when there is no electricity?
  4. What do I do when I lock myself out?
  5. What do I do when there is an urgent emergency?
  6. I have lost my keys. What should I do?

About insurances

  1. What insurances are required?
  2. When will I receive my insurance policy?
  3. I have an insurance of De Goudse. What should I do in case of damage?
  4. Who is De Goudse?
  5. I received an email to ‘Update my insurance status’. What should I do?

About Holland2Stay

  1. Do you accept packages at the office?
  2. Who is Holland2Stay for?
  3. Where will you open next?
  4. Who is behind Holland2Stay?
  5. What is Holland2Stay?
  6. How can I contact the office of Holland2Stay?

About our giveaways

  1. Who is eligible for our Review Giveaway?
  2. How can you enter the Review Giveaway?
  3. Where can you leave a review in order to enter our Review Giveaway?
  4. What can you win in the Review Giveaway?
  5. How is the winner of the Review Giveaway selected?