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  1. Why do I need to register on the website? You can only book a residence on our website through your personal account. To book a residence or to participate in the weekly lottery, first make sure to register and create an account on our website. You need an account, so we can approve and verify your personal details. You can create an ...
  2. What documents do I have to provide when I make a booking? To check your application, you need to upload several documents in your H2S account. Make sure to upload all relevant documents, so we can check and approve your booking. If you are employed: A copy of a valid passport or ID A copy of three recent pay slips A copy of your employment ...
  3. How can I make a secured copy of my ID or passport? When you make a booking, we need a copy of your passport to verify your profile. However, we don't need a full copy of your passport. We recommend you to use the KopieID app) of the Dutch government to protect your identity details. You can hide the information we don't need and add a ...
  4. When do I receive my contract? When you have paid the partial deposit fee and we have approved your application, you are assured to get the home. Within 14 days after payment, you will receive your contract by email via SignRequest (be sure to check your spam folders). You can digitally review and sign your contract. After ...
  5. How can I check if my booking has been approved? Once you have booked a residence and have paid the partial deposit payment, you can follow the process of the booking by checking your status in your online account. Your booking is confirmed with us the moment your additional details has been approved and you will also be notified by email. If ...
  6. Can I reserve an accommodation for a particular month and book in advance? Unless stated otherwise, this is unfortunately not possible. To offer equal booking opportunities for everybody and to keep our booking process transparent, we do not work with waiting lists or prior reservations. The starting date of the new contract is mentioned with the listing. Usually, you ...
  7. What do I need to pay when making a booking? When making a booking, you need to pay €200 to confirm that you agree with the residence you booked. This amount serves as a partial deposit payment. After paying the partial deposit fee, we will check your application and we will start working on your contract. You need to pay the remainder ...
  8. What is the cancellation policy? We always encourage our customers to read the information of the residence carefully before placing a booking. Some of our buildings come with very specific requirements. It can happen that you don’t meet all the requirements and we need to decline your booking. Or, it can also happen you want ...
  9. What do you mean by proof of enrollment? A proof of enrollment is a letter from your school student affairs or admissions office stating that you are enrolled as a student for the current school year. This proof is provided to you before the start of the new school year. A hard copy of it will be sent to your postal address.
  10. I have not received my proof of enrollment yet, what should I do? Please contact your educational institution and ask for a (temporary) declaration of enrolment.
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