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  1. Which Corona measures is Holland2Stay taking? We will follow the most up-to-date COVID-19 rules and regulations of the Dutch government to continue to protect our residents and onsite team. The measures are clearly communicated throughout our buildings. We will continue to update all residents on any changes on governmental regulations and ...
  2. Do I have to wear a face mask when walking through the building? Although not mandatory, we strongly recommend all residents and visitors to wear a non-medical face mask when using the elevators and when moving through our public spaces.
  3. How do you execute COVID-proof repairs in my residence? To ensure the safety of our caretakers and our tenants, we will only perform urgent repair tasks. If you request a repair via you Holland2stay account, our tenant care team will determine the urgency of your request. In case your request is urgent, we will contact you to discuss the procedure. ...
  4. I want to check-in, but I have COVID-19. What should I do? If you are not feeling well or show symptoms of the Corona virus (coughing, fever, difficulties breathing), please reach out to us via email or phone. Together we can find a solution for your check-in. We request you to not attend the appointment to prevent further spread of the virus.
  5. I want to check-out, but I have COVID-19. What should I do? If you are not feeling well or show symptoms of the Corona virus (coughing, fever, difficulties breathing), please reach out to us via email or phone. Together we can find a solution for your check-out. We request you to not attend the appointment to prevent further spread of the virus.
  6. What COVID-19 measures do you take during check-ins? To halt the Corona virus, we want to reduce human contact to a minimum. Therefore we enable you to self check-in. Please make a check-in appointment via your Holland2Stay account. On this date, you can collect your keys at one of our offices. You have to sign for the receipt of the keys on ...
  7. What COVID-19 measures do you take during checkouts? To halt the Corona virus, we want to reduce human contact to a minimum. Therefore we enable you to self check-out. Please make a check-out appointment via your Holland2Stay account. Appointments can only be scheduled on working days during office hours. We will provide you with an online ...
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