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  1. What do I do when my neighbors are making too much noise? As stated in our House Rules, it is not allowed to shout, drill, play loud music or have parties after 8 PM. Are you experiencing problems with your neighbors? First, try to solve the problems by talking to them directly. If this does not help, get in touch with us and we will do our best to ...
  2. What do I do when I lock myself out? If you have locked yourself out during our working hours, please contact us or visit us in the office and we can open the door for you or advise you on what to do. Depending on the building, this can cost up to €50. Please note that we sometimes need to hire a specialist to open the door. This ...
  3. I have lost my keys. What should I do? Due to safety reasons, we need to change the cylinder in your lock. This will cost you €150. Please report your lost keys via phone. One of our colleagues will assist you and will create an order in your account. After you have paid this order, we will come to your residence to change the ...
  4. I have lost my Salto tag. What should I do? No worries, we can block your lost tag and provide you with a new one. This will costs you €27.50. Please report your lost tags via phone.
  5. What do I do when there is an urgent emergency? In case of fire, accidents, or any urgent emergencies, you can reach the national emergency line at 112 to immediately contact the police, fire department, or hospital. Please be aware that this number is only for very urgent emergencies and should not be used for any less severe situations. ...
  6. How can I request an inventory replacement or repair? In case anything is broken or damaged in your home, our caretaker on site can help you out! You can create a repair request in your Holland2Stay account, quick and easy. Login to your account, go to ‘Info and Support’, select ‘Info about your residence’ and click on ‘Repair request’. ...
  7. What can I do when there is no electricity? Each room has its own electricity cupboard. For the electricity to work perfectly, all switches need to be up at all times. If any of the switches are down you just need to switch them back up and your electricity should work again. In case they keep switching down, take a look around your room ...
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