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  1. Can I use the residence’s address to register at the municipality? Yes, you can. In fact, this is even required by the municipality when you are staying in the Netherlands for more than four months. Dutch municipalities often offer a fast way of registering through their website, make sure you check their website. Please note that you use your address as ...
  2. What is a proof of deregistration? A proof of deregistration shows that you have deregistered yourself from your old address. The following files are valid as proof of deregistration: A confirmation email or a screenshot of the municipality's website proving that you are registered at a new address A confirmation email of the ...
  3. How to schedule a check-in appointment? In order to collect your keys, you need to schedule a check-in appointment. Log into your account and choose your preferred date to check into your new home. We will confirm the exact date and time of your appointment as soon as possible. Please note that it is only possible to schedule a ...
  4. How to schedule a check-out appointment? Are you leaving us? We hope you had a nice stay with us! Once we have confirmed the termination of your rental agreement, you can schedule your check-out appointment through your Holland2Stay account. Login to your account and choose your preferred date to checkout of your residence. We will ...
  5. I want to check-out or checkout, but I (suspect that I) have COVID-19. What should I do? If you are not feeling well or show symptoms of the Corona virus (coughing, fever, difficulties breathing), please reach out to us via email or phone. Together we can find a solution for your check-in or checkout. We request you to not attend the appointment to prevent further spread of the virus.
  6. What do I need to do before a check-out? Before your checkout appointment, you have to clean the residence and remove all items that do not belong to the landlord. Remember to clean any exterior areas of the property as well (i.e. balcony if the residence has one). Keep a record of any damages or missing items. We will check all the ...
  7. Why do I need to pay for cleaning? Cleaning plays a significant role during the check-out procedure. We have a strict cleaning policy, in order to make sure all residences maintain our high quality standards for the new tenants. If you do not clean adequately, the property manager will hire cleaning professionals at your expense ...
  8. What costs can be charged to me? During the checkout, we will check the inventory and property for missing items and damages. Furthermore, we check if the residence is cleaned according to our quality standards. If the residence is not cleaned adequately, we have to hire cleaning professionals at your expense. The cleaning ...
  9. What is the deregistration process? Once your contract comes to an end, you will need to deregister your address from the municipality. This is to receive your deposit refund, as well as to allow the next tenant to register their address. In order to process your deposit refund, we request you a proof of deregistration. There are ...
  10. How does a check-in work? During a check-in, you will receive the keys of your new home. We will inspect your residence for damages and we will check all inventory items. Furthermore, we will check your meter readings. After this, we will sign a check-in report. This report is good to have for future reference, as this ...
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