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  1. Can I use the residence’s address to register at the municipality ? Yes, you can. In fact, this is even required by the municipality when you are staying in The Netherlands for more than four months. Dutch municipalities often offer a fast way of registering through their website, make sure you check their website. Please note that you use your address as ...
  2. What is a proof of deregistration? A proof of deregistration shows that you have deregistered yourself from your old address. The following files are valid as proof of deregistration: A confirmation email or a screenshot of the municipality's website proving that you are registered at a new address A confirmation email of the ...
  3. How to schedule a check-in appointment? In order to collect your keys, you need to schedule a check-in appointment. Log into your account and choose your preferred date to check into your new home. We will confirm the exact date and time of your appointment as soon as possible. Please note that it is only possible to schedule a ...
  4. How to schedule a check-out appointment? Are you leaving us? We hope you had a nice stay with us! Once we have confirmed the termination of your rental agreement, you can schedule your check-out appointment through your Holland2Stay account. Login to your account and choose your preferred date to checkout of your residence. We will ...
  5. I want to check-in, but I have COVID-19. What should I do? If you are not feeling well or show symptoms of the Corona virus (coughing, fever, difficulties breathing), please reach out to us via email or phone. Together we can find a solution for your check-in. We request you to not attend the appointment to prevent further spread of the virus.
  6. I want to check-out, but I have COVID-19. What should I do? If you are not feeling well or show symptoms of the Corona virus (coughing, fever, difficulties breathing), please reach out to us via email or phone. Together we can find a solution for your check-out. We request you to not attend the appointment to prevent further spread of the virus.
  7. What COVID-19 measures do you take during check-ins? To halt the Corona virus, we want to reduce human contact to a minimum. Therefore we enable you to self check-in. Please make a check-in appointment via your Holland2Stay account. On this date, you can collect your keys at one of our offices. You have to sign for the receipt of the keys on ...
  8. What COVID-19 measures do you take during checkouts? To halt the Corona virus, we want to reduce human contact to a minimum. Therefore we enable you to self check-out. Please make a check-out appointment via your Holland2Stay account. Appointments can only be scheduled on working days during office hours. We will provide you with an online ...
  9. What do I need to do before a check-out? Before your checkout appointment, you have to clean the residence and remove all items that do not belong to the landlord. Remember to clean any exterior areas of the property as well (i.e. balcony if the residence has one). Keep a record of any damages or missing items. We will check all the ...
  10. Why do I need to pay for cleaning? Cleaning plays a significant role during the check-out procedure. We have a strict cleaning policy, in order to make sure all residences maintain our high quality standards for the new tenants. If you do not clean adequately, the property manager will hire cleaning professionals at your expense ...
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