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  1. How do you execute COVID-proof repairs in my residence? To ensure the safety of our caretakers and our tenants, we will only perform urgent repair tasks. If you request a repair via you Holland2stay account, our tenant care team will determine the urgency of your request. In case your request is urgent, we will contact you to discuss the procedure. ...
  2. How can I request an inventory replacement or repair? In case anything is broken or damaged in your home, our caretaker on site can help you out! You can create a repair request in your Holland2Stay account, quick and easy. Login to your account, go to ‘Info and Support’, select ‘Info about your residence’ and click on ‘Repair request’. ...
  3. How do I change the extractor hood lamp? It may happen that the lightbulbs of your extractor hood stop working during your stay. This can be fixed by following four easy steps. First of all, make sure to have the replacement bulbs ready which you can either buy through the H2S Store in your online account or at any convenience store ...
  4. How do I change a broken LED lamp? In case one of the LED lights in your room don’t work anymore, stay calm. Here are 5 steps to help you! Before you start, make sure to turn off the lights in your room – safety first! To access the broken lightbulb you first need to remove the metal ring by simply turning it until it drops ...
  5. What can I do when there is no electricity? Each room has its own electricity cupboard. For the electricity to work perfectly, all switches need to be up at all times. If any of the switches are down you just need to switch them back up and your electricity should work again. In case they keep switching down, take a look around your room ...
  6. How do I fix a smelly refrigerator? Is there an unpleasant smell coming from your fridge? – No problem, there is an easy way to fix this. You need to get access to the back of your fridge where you will find a small compartment at the bottom, which you can remove by taking out the screws. After carefully cleaning it you can put ...
  7. How do I fix a blocked shower drain? Is the water in your shower going very slowly through the drain, or not at all? With these steps below we can see if dirt is blocking the drain, and how to fix this. First you will need to remove the grille covering your shower drain. Then carefully remove the dirt and flush it with your shower ...
  8. What can I do when my smoke detector keeps beeping? Constant beeping of your smoke detector while there is no smoke or fire, can be very annoying. This often means the batteries of the device are running low. Fixing this issue requires you to exchange the battery following 4 easy steps: First you need to remove the cover of your fire alarm which ...
  9. What can I do when my radiator does not work? Is it cold in your room and your radiator does not work? – Stay calm. The defect might be caused by too much air in your heater. Here are 3 easy steps to fix this. First, find the screw at the end of your heater. Now get a bucket or bowl ready! Turn the screw counterclockwise until water ...
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