We always encourage our customers to read the information of the residence carefully before placing a booking. Some of our buildings come with very specific requirements. It can happen that you don’t meet all the requirements and we need to decline your booking. Or, it can also happen you want to cancel your booking because you have changed your mind.
How do we deal with cancelling a booking, what happens with your paid booking fee and when is a cancellation fee applied?
For our most up-to-date cancellation policy, we kindly refer you to our Terms and Conditions - Section 6: Cancellation Policy.
If you have any further questions about the cancellation of your booking, don’t hesitate to contact us by phone or by raising a support ticket through your online account.