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  1. What documents should I provide when making a booking? We need several documents to check and approve your booking. Make sure to upload all relevant documents to your Holland2Stay account.  If you're employed: Copy of your passport or ID Copy of your employment contract or an employer's statement (no older than 1 month) Copy of 3 recent ...
  2. Can I change the start date of my contract? Normally, this is not possible. The starting date of the new contract is mentioned in the listing. Usually, you can move the start date by a few working days when booking. Good to know: you can move in on a later date than the start date of your contract. For example, if your contract starts on ...
  3. What is the cancellation policy? Please see our Terms and Conditions. Some of our locations come with very specific requirements. If you don't meet all of them, we've to decline your booking. Avoid disappointment: always read the residence details carefully before booking. For more questions about the cancellation of your ...
  4. What's a proof of enrollment? A proof of enrollment is a letter from your school's student affairs or admissions office stating that you're enrolled as a student for the current school year. This proof is provided to you before the start of the new school year. A hard copy will be sent to your postal address. Have you not ...
  5. Can I stay at Holland2Stay? This depends on the location and the type of your stay. In general, everyone is welcome to live with us, as long as you meet the (income) requirements. Make sure to carefully read the requirements before making a booking, to prevent disappointment and cancellation.  Note that you need ...
  6. How does the weekly lottery work? For most of our studios, we select a new tenant by lottery. Every Tuesday around 19:00h, we publish newly available lottery residences on our website. You can sign up for your favorite residence (1 max.) until Sunday at 20:00h. Once the countdown of our offer ends, a random signee is selected ...
  7. Is it possible to view a residence before I book it? This differs per location. If a model apartment is available, you can schedule an appointment. Select the residence you're interested in and go to 'Viewing request'. You can choose a tour on location or sign up for an online tour via Microsoft Team (no account needed).  We’ll be happy to ...
  8. Is my booking guaranteed? Normally yes. When you've paid the booking fee and we've approved your application, you're assured to get the home. Make sure to carefully read the (income) requirements of the residence before booking, to prevent disappointment! During very busy times, it might happen that 2 people book the ...
  9. How can I book a residence? Our booking process is completely online, quick & easy! To book your new home, just follow the steps below. Once you've booked a residence, you can track the process in your online account. You'll also get notifications via email. 1. Create an accountFirst, create an account (one-time ...
  10. Can I book with a guarantor? If you're a Dutch student, you can be guaranteed by your parent(s) if you want to book a residence that's not entitled to housing allowance. For this, your parent(s) need to co-sign the rental agreement and we need proof of income. Dutch young professionals can also be guaranteed by parent(s). ...
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