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  1. How can I terminate my rental contract? In your rental agreement, we mention your minimum stay. After this required rental period, you can end your contract on any day of the month, given a 30-day notice. For example, you want to terminate your contract on August 25. Make sure you submit your termination request no later than July ...
  2. When will you refund my deposit? Once you've moved out, we'll process all charges to determine your deposit refund. If your residence was clean, nothing was broken or significantly damaged, and there are no outstanding payments, you'll receive a full refund. Otherwise, we'll deduct the costs of your deposit. To process your ...
  3. How can I checkout at Holland2Stay? 1. Schedule your checkoutOnce we've confirmed the termination of your contact, you can schedule a checkout appointment via your Holland2Stay account. It's possible to schedule a checkout on working days between 10:00 and 16:00h. If this doesn't work for you, let our team know! We'd be happy to ...
  4. What is a proof of deregistration? When you move out, you need to inform the municipality about your address change. Before we process your deposit refund, we want to see proof of deregistration.  You can deregister from your address in 2 ways: 1. Relocation within the NetherlandsIf you're moving within the Netherlands, ...
  5. How do I check-in at Holland2Stay? 1. Schedule your check-inOnce you've paid your deposit and first month's rent, you can schedule a check-in appointment via your Holland2Stay account. You can check in on working days only. 2. Collect your keysOn your day of arrival, you'll get the keys to your new home. We'll inspect your ...
  6. What is a pre-checkout? Is your tenancy coming to an end? We'd recommend you schedule a pre-checkout. At least 1 week prior to your move-out date, we'll visit and inspect your residence. We'll grade each room and specific items (i.e., no action required, replacement required, cleaning required).  The ...
  7. Can I register at the City Hall? Yes, you can register at your address for the duration of your stay. The address of your new home can be found on the first page of your rental agreement.  Relocation within the NetherlandsIf you're moving within the Netherlands, you can register via the website of the municipality using ...
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