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  1. How can I request an inventory replacement or repair? If anything is broken or damaged in your home, our caretaker on site can help you out! You can easily create a repair request in your account. Login to your account, go to ‘Info and Support’, select ‘Info about your residence’ and click on ‘Repair request’. Please fill in the form ...
  2. Where can I do my laundry? LaundretteMost of our locations have on-site laundry rooms with professional Miele washing machines and dryers. You can use the washers and dryers at all times, using Pay2Wash. Detergent or fabric softener are not included. If the required connections are present, you can install a washer ...
  3. Is there parking? Parking availability varies per location. Please check your property listing to see if parking is available.  For some buildings, you can book a parking spot via your Holland2Stay account. Other parking lots are managed by ParkingYou.
  4. What insurances do I need? To make your stay care-free, you'll need good insurance to protect yourself against financial risks. We'd recommend you take out insurance for household contents. You're free to select an insurance company of your own choice. In cooperation with our preferred insurance partner De Goudse, we ...
  5. What's housing allowance? If you rent a home in the Netherlands, there’s a good chance that you may be entitled to receive housing allowance (Huurtoeslag). This is applicable to Dutch and international tenants, including expatriate workers and students. Housing allowance makes your rent more affordable because you'll ...
  6. Is there somewhere I can store my bike? All our locations offer plenty of bike parking spots (indoor or outdoor). It's not allowed to store your bike in your home. 
  7. Is cleaning included? Cleaning of your home is not included in the monthly rent. You need to take care of that yourself.  Cleaning of the common areas, hallways, and elevators is included. These costs are divided among all residents of the building. You pay your share as part of the monthly service costs.  ...
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