Show 10 20 50 per page
  1. Is there a waiting list? No, we don't have a waiting list. For most residences, we select a new tenant by lottery, so everyone has a fair shot at finding a home. Some residences can be booked directly. Here, we work on a first-come, first-served basis.  TIP: You can sign up to be informed about our ...
  2. Do you accept packages at the office? No, we don’t accept packages and letters at our offices. This is due to high volumes of parcels and letters being stored at our offices for a long time. When ordering, we'd recommend you select a pick-up point when the usual delivery times come unhandy. 
  3. Help, my neighbors make too much noise! It's not allowed to shout, drill, play loud music, or have parties after 20:00 (see our house rules). Experiencing issues with your neighbors? First, try to solve the problems by talking to them directly. Does the noise continue after 22:00 and have you already approached the residents? In that ...
  4. What to do when I lock myself out? If you've locked yourself out or lost your keys, contact us by phone. We can then discuss how we can help you as fast as possible or advise you on what to do. We'll inform you about the costs.  Please note: sometimes you'll need to hire a specialist to open the door. This will cost you extra.
  5. What to do in case of emergency? Call 112 when you need urgent help. For example, when there's a fire, your life is in danger, someone needs prompt medical attention, or you witness a break-in.  For less severe situations, such as noise nuisance or suspicious activities, call the police at 0900 8844. For emergencies such ...
  6. What are the house rules? We're not here to spoil the fun but want you to respect your building, your neighbors, and our team. You'll find our house rules here.
Show 10 20 50 per page