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  1. What payment types do you accept?
    You can pay your deposit and first month's rent with a credit card (Visa and Mastercard) or iDEAL. You can't pay in cash.  After signing a mandate, we can collect your monthly rent via direct debit. We automatically withdraw the rent on the last working day of the month prior to the ...
  2. Can I pay the rent in installments?
    This is not possible. The rent will be collected each month at a set time.
  3. What's included in the monthly rent?
    This depends per building. For all locations, the basic rent and an advance payment of service costs are included in the monthly rent. The service costs cover the costs for cleaning and energy of the common areas, and the caretaker costs. For most of our residences, an advance payment of ...
  4. What are service costs?
    You pay service costs on top of your basic rent. The service costs include for example the cleaning costs of the common areas, the electricity costs for lights in the common hallway or the maintenance of an intercom system or elevator. The service costs also include the maintenance costs of a ...
  5. What's the service costs settlement?
    In your monthly rent, an advance payment of all utilities and services is included. This amount is based on average yearly usage. Every year, you receive an overview of the pre-paid service and utility costs compared to your actual usage from the previous year. You pay for what you have ...
  6. What's the deposit for?
    When you book a residence with us, we ask you to pay a security deposit that is usually the equivalent of one month's rent. At the end of your tenancy, we'll refund your deposit if your residence is clean, nothing is broken or significantly damaged, and there are no outstanding payments. 
  7. Who pays the maintenance costs of my residence?
    Regular home maintenance is needed to keep your house in good shape. But who pays for what? The Dutch government has created guidelines to check which costs are for you as a tenant or for Holland2Stay.  Responsibility of Holland2StayIn short, we're responsible for major maintenance and ...
  8. When is the monthly rent withdrawn from my account?
    If you've signed a mandate, we can collect your monthly rent via direct debit. We automatically withdraw the rent on the last working day of the month prior to the month to be paid. For example: On December 30, 2022, we'll withdraw the rent for the month of January 2023 On January 31, 2023, ...
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