Tenant Questions

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  1. What is the minimum period I can stay? The required minimum period of stay differs per building and contract. This period can range from 1 month to 12 months. We advise you to carefully read the residence listing on our website or when you already are a tenant, to carefully read your contract as it is stated in there. Should you have ...
  2. How can I request an inventory replacement or repairment? If you need to replace or repair something in your residence, you can simply send a support ticket through your online Holland2Stay account. Once the ticket has been submitted, we will respond and solve your problems as soon as possible!
  3. What do I do when my neighbors are making too much noise? In our house rules, it is stated that noise pollution, such as drilling, hammering, or playing music between 20.00 hrs – 08.00 hrs is forbidden.If this rule is breached, we advice you to talk to your neighbors in person and ask to reduce the noise. This is also a good chance to meet your ...
  4. What do I do when I lock myself out? If you have locked yourself out during our working hours, please contact us or visit us in the office and we can open the door for you. Depending on the building, this can cost up to €25.However, if this happened outside our working hours, you can call the Holland2Stay emergency number, +31 ...
  5. What do I do when there is an urgent emergency? In case of fire, accidents, or any urgent emergencies, you can reach the national emergency line at 112 to immediately contact the police, fire department, or hospital. Please be aware that this number is only for very urgent emergencies and should not be used for any less severe situations.For ...
  6. When can I deregister from the address? If you are moving to another residence, to another city or if you are leaving the Netherlands, you will need to deregister from your current Holland2Stay residence at the municipality. Your proof of deregistration is needed for us to process your deposit refund. You can deregister yourself from ...
  7. What are the rental deposit rules? When renting with us, you placed a deposit when you signed your rental contract with us to secure your responsibilities that were stated in your rental contract. If your accommodation is clean when checking out of your residence, you can show us a proof of deregistration issued by the local ...
  8. What is the Miele launderette website? Staying in one of our buildings with a common launderette? During check-in you have been given information about your laundry tag and a special website of Miele to access your launderette account online. Can’t remember the website anymore? No worries, for your information we have listed the ...
  9. What is the deregistration process? Once your contract comes to an end, you will need to deregister your address from the municipality. This is to receive your deposit refund, as well as to allow the next tenant to register their address. In order to process your deposit refund, we request you a proof of deregistration.How can I ...
  10. How to schedule a check-in or a check-out appointment? Scheduling a check-in appointmentAre you checking-in to one of our residences? Then you can schedule a check-in appointment through your Holland2Stay account under "My appointments". You can pick up the date and the time, which suits you the most. Please note that, this is only possible once you ...

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