Tenant Questions

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  1. What is a pre-checkout? A pre-checkout will be carried out if you are leaving on the weekend or outside the office working hours. During your pre-checkout appointment, you will be notified about what has to be done, in regards to cleaning and inventory checklist. You will also be alerted with rough estimations of the ...
  2. Can I change my contract to live alone/with my partner? It is possible that you can change your contract from two people to one person or from one person to two people. However, this requires a charging fee of €45. To change your contract, simply head over to your online account.Important:Please note that, if you want to change your contract from ...
  3. What are the House Rules? Maintaining the house rules is a major aspect of the administration performed by Holland2Stay. For a full overview of the House Rules, click here.The house rules relate, among other things, to: Noise nuisance Supervision and maintenance of the number of tenants in the residence Clear rules ...
  4. Do I need a housing permit in Utrecht? You will need to apply for a housing permit in Utrecht if the basic rent price of your residence is less than €720,42 We can assist you in the application for this permit. There are some income restrictions for this permit, a quick summary: For all residences with a basic rent lower than ...
  5. Do I need a housing permit in Amsterdam? Are you staying at one of our residences in Amsterdam and does your basic rent (including service costs) not exceed €710,68? Then a housing permit (huisvestingsvergunning) is needed to be eligible to rent in Amsterdam. This permit has a one-time fee of €69 and you need to pay this amount ...
  6. How do I change the extractor hood lamp? It may happen that the lightbulbs of your extractor hood stop working during your stay. This can be fixed by following 4 easy steps: First of all, make sure to have the replacement bulbs ready which you can either buy through the H2S Store in your online account, or at any convenience store ...
  7. How do I change a broken LED lamp? In case one of the LED lights in your room don´t work anymore, stay calm. Here are 5 steps to help you: Before you start, make sure to turn off the lights in your room – safety first! To access the broken lightbulb you first need to remove the metal ring by simply turning it until it ...
  8. What to do when there is no electricity? Each room has its own electricity cupboard. For the electricity to work perfectly, all switches need to be up at all times. If any of the switches are down you just need to switch them back up and your electricity should work again. In case they keep switching down, take a look around your ...
  9. How to fix a smelly refrigerator? Is there an unpleasant smell coming from your fridge? – No problem, there is an easy way to fix this. You need to get access to the back of your fridge where you will find a small compartment at the bottom, which you can remove by taking out the screws. After carefully cleaning it you can put ...
  10. How to fix a blocked shower drain? Is the water in your shower going very slowly through the drain, or not at all? With these steps below we can see if dirt is blocking the drain, and how to fix this. First you will need to remove the grille covering your shower drain. Then carefully remove the dirt and flush it with your shower ...

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