When renting with us, you placed a deposit when you signed your rental contract with us to secure your responsibilities that were stated in your rental contract.
If your accommodation is clean when checking out of your residence, you can show us a proof of deregistration issued by the local authorities (or proof of registration at another address), there are no outstanding rent payments, and nothing is broken or significantly damaged, your deposit will be refunded within 28 days into your bank account.
We would prefer to return the full deposit to everyone as this would mean that everything is left behind clean, tidy, and is meeting our check-out policy. We therefore request our tenants to clean their residence as thoroughly as possible. When the cleanliness is not meeting our cleaning policy, cleaning will be outsourced and the cost will be deducted from your deposit. For example, cleaning can take a minimum of 2 hours, which will cost at least €60.