If you are renting a residence with an All-inclusive rent price with us, an advance payment of all utilities such as water, heat and electricity, is included in your monthly rent price.
You pay what you have consumed.
Every year in July, we will send you a settlement bill of the utility costs from the previous year.
This settlement bill states the actual usage of the utilities of that year. When you have used less, you will receive the extra paid fees back.
When you have used more, you will have to pay the extra costs as stated in the settlement bill.
Tip: When you are not a tenant anymore, be sure to keep your bank details up to date in your online account in order for us to successfully process a refund of the settlement!