After signing your rental agreement, you placed a deposit with us. This deposit serves to secure your responsibilities that are stated in your rental contract.
We will refund your deposit after you have moved out of your residence. In case your accommodation is clean when checking out, nothing is broken or significantly damaged, and there are no outstanding rent payments, you will receive a full refund. Otherwise the costs will be deducted from your deposit payment.
We would prefer to return the full deposit to everyone as this would mean that everything is left behind clean, tidy, and according to our check-out policy. We therefore request our tenants to clean their residence as thoroughly as possible. When the cleanliness is not meeting our cleaning policy, cleaning will be outsourced and the cost will be deducted from your deposit. Cleaning costs amount to €32.50 per hour, with a minimum of one hour.
In order to process your deposit refund, you need to provide us with a proof of deregistration issued by the local authorities (or proof of registration at another address). After we have received your proof of deregistration and IBAN, your deposit will be refunded within 30 days into your bank account. Note that we can only refund your deposit after you have provided us with these details.