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  1. What do I need to pay when making a booking? When making a booking, you need to pay €200 to confirm that you agree with the residence you booked. This amount serves as a partial deposit payment. After paying the partial deposit fee, we will check your application and we will start working on your contract. You need to pay the remainder ...
  2. How can I pay the booking fee and deposit? You can pay in your Holland2Stay account with iDEAL, Mastercard or Visa.
  3. How can I pay the monthly rent? If you sign our mandate, we can collect your monthly rent via direct debit. If you are not able to pay via direct debit, you can pay the rent in your Holland2Stay account with iDEAL, Mastercard or Visa. Note that it is not possible to wire the money via bank transfer. All payments should be ...
  4. Can I choose when the rent is withdrawn from my account? We automatically withdraw the rent on the last working day of the month prior to the month to be paid. For example on October 31, we will withdraw the rent for the month of November. This cannot be changed.
  5. Can I also pay the rent a certain time in advance? We automatically collect the monthly rent via direct debit. To pay in advance is not possible unfortunately.
  6. Can I pay the rent in installments? This is unfortunately not possible. The rent will be collected each month.
  7. How much is the rent of a residence? The rent prices differ per type of residence and building. All prices are stated in our list of residences on our http://holland2stay.com/residences.html Residences page. Each listing mentions the basic monthly rent price at the top. Below you can see the additional costs for services and utilities.
  8. Why do I pay service costs? If you rent a residence and use shared facilities, we will charge costs for its maintenance. These costs include for example the cleaning costs of the common areas, the electricity costs for lights in the common hallway or the maintenance of an intercom system or elevator. The service costs also ...
  9. Why do I receive the settlement of service costs and utilities? In your monthly rent, an advance payment of all utilities and services is included. This amount is based on an average yearly usage. However, as stated in your contract (General Provisions Section 17), you pay what you have actually consumed. Every year, we send you a settlement bill of utility ...
  10. When do I receive the settlement of service costs and utilities? Normally you receive the settlement bill of the past year in July. For example, you will receive the settlement bill of 2020 (January 1, 2020 - December 31, 2020) in July 2021.
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