1. Introduction

Holland2Stay B.V. (hereinafter Holland2Stay) takes the privacy of its (potential) residents, including their use of its (mobile) websites very seriously. We treat all the personal data of (potential) residents with great care, and we always act in accordance with the applicable national and international data protection legislation

The purpose of this privacy statement is to fully inform you about our privacy practices and the collection of personal data. This privacy statement sets out what type of personal data is collected from you, for what purposes we process your personal data, who has access to this personal data, and how we use and protect this personal data.

2. Use

This privacy statement applies to the processing of personal data by or on behalf of Holland2Stay (or its affiliate companies) a limited liability company registered under the laws of the Netherlands with its statutory seat in Eindhoven, the Netherlands, and its office at Victoriapark 45, Eindhoven, the Netherlands (5611BM), registered with the Dutch Chamber of Commerce under number 17131763. Holland2Stay is the legal entity that acts as the data controller for all its activities. Therefore, this privacy statement also applies to each separate accommodation of Holland2Stay or each separate accommodation managed by Holland2Stay and all of its affiliated parties.

3. What categories of personal data do we process and for what purposes?

Holland2Stay operates activities in the business of property management and rental.

We collect, store, and process your data at five possible different stages: (i) before you choose to stay at Holland2Stay or a residence managed by Holland2Stay, (ii) when you book a residence at Holland2Stay or a residence managed by Holland2Stay, (iii) during your stay at Holland2Stay or a residence managed by Holland2Stay, (iv) when you are accessing and using our (mobile) websites and apps that are (co)owned or licensed by Holland2Stay (hereinafter: the ‘Website’) and your account on the Website and/or (v) after your stay at Holland2Stay or a residence managed by Holland2Stay. 

Before you make a booking at Holland2Stay or a residence managed by Holland2Stay When you visit the Website, we collect information anonymously about your use of the Website. For further information, see section 7 (Analytic services and cookies) of this privacy statement.

You can also subscribe to a newsletter to receive the latest news about specific upcoming projects by filling in your email address on the Website under ‘Coming soon’. This newsletter contains the latest news about the upcoming project you are interested in. If you no longer wish to receive this newsletter, you can use the link provided in every newsletter to unsubscribe.


When you book a residence at Holland2Stay or a residence managed by Holland2Stay:

During your stay at Holland2Stay or a residence managed by Holland2Stay, we could use the personal data provided by you when making the booking for the residence as mentioned above. This information will be used and is necessary to manage your stay at Holland2Stay or a residence managed by Holland2Stay, which includes, among other aspects, providing property management services, such as repairs and maintenance services or additional services, or to communicate with you and contact you, if necessary, about the property management services, or invoicing of the rent or charging for additional services during your stay.

When we have confirmed the booking, we will send you a confirmation email and in addition to the personal data as mentioned above, you will provide us your place and date of birth, nationality, payment details (IBAN and BIC), whether you are working or a student (including the applicable prove of registration or salary slip/employment contract or self-employed annual report), a copy of your passport and – if applicable - the details of a guarantee. This information will be used and is necessary to process the confirmation of the booking and your further stay at Holland2Stay or a residence managed by Holland2Stay, such as approval and preparation of a (rental) agreement, for billing purposes and to allow us to communicate with you about your booking and your further stay at Holland2Stay or a residence managed by Holland2Stay.

During your stay at Holland2Stay or a residence managed by Holland2Stay:

During your stay at Holland2Stay or a residence managed by Holland2Stay, we could use the personal data as provided by you to Holland2Stay when you made the booking for the residence as mentioned above. This information will be used and is necessary to manage your stay at Holland2Stay or a residence managed by Holland2Stay, which includes, among other aspects, providing property management services, such as repairs and maintenance services or additional services, or to communicate with you and contact you if necessary about the property management services, or invoicing of the rent or charging for additional services during your stay.

During your stay at Holland2Stay or a residence managed by Holland2Stay, we can use CCTV cameras in our buildings or the buildings we manage. We have a legitimate interest in using these CCTV cameras. The CCTV cameras are required to secure the facilities and/or the properties of Holland2Stay, the properties of (potential) residents or other people staying at Holland2Stay, and/or to prevent theft. When we use CCTV cameras, we will always inform you about this at the entry of the building. We store the data of these CCTV cameras for a maximum of four weeks, or longer if the camera has recorded an incident or legal offense.

When making use of our additional services on the Website and your personal account:

By visiting and/or using the Website, you get access to your own personal account to book a residence and to use additional services and goods offered by Holland2Stay. Therefore, we would like to know a bit more about you and what your demands and needs are. This enables us to make your stay at one of our (managed) residences even more pleasant and to offer you the services that you need. 

When you make use of our additional services on the Website and your personal account on the Website, we collect the following types of personal data:

• Your username, password, and email address when you register for an online personal account
• How did you find Holland2Stay (e.g., via advertisement, social media, word of mouth)
• Profile information that you provide for your user profile (e.g., first and last name, picture, phone number)
• User content (e.g., photos, comments, and other materials) that you post in your account
• Your preferred payment method. The payment provider (Ideal, Visa, or Mastercard) will ask you to provide some payment data. We will not process your payment data and/or details.
• Communications between you and Holland2Stay. For example, you may send us (support and repair) requests. We may send you updates and news about the residence and city where you are staying, for which you can choose to opt out. Furthermore, we may send you service-related emails (e.g., account verification, changes/updates to features, technical and security notices). Note that you may not opt out of service-related emails

After your stay at Holland2Stay or a residence managed by Holland2Stay:

After you leave Holland2Stay or a residence managed by Holland2Stay, we will store your data in a profile if and as long as necessary for us to fulfill our and/or your contractual obligations; or if and as long as it is necessary to perform functions you have granted us consent for; or if and as long as we are obliged to do so under national or international (tax) laws and regulations. 

4. Who has access to your personal data?

We handle your data discreetly and will process the personal data only for our purposes. We will only transfer your data to third parties if it is necessary for us to fulfill our contractual obligations towards you, when it is necessary to perform functions you have granted consent for us to do, or when Holland2Stay has a legitimate interest in doing so. The third parties we work with are bound by the same conditions towards you and your data as written in this privacy statement. We will never sell your data to third parties without explicit prior consent. 

We automatically collect generated information for statistical purposes, as also stated in section 7 (Analytic services and cookies). This information tells us how well our Website is functioning. This information may be provided to third parties, but only if this information cannot be traced back to you directly or indirectly.

We may also provide your data to third parties if we are obliged to do so under national or international laws and regulations.

5. Your rights

Regarding the personal data that Holland2Stay has collected and/or processed from you, you have the right to:

• Delete Data: You may request us to erase or delete all or some of the personal data we have collected and/or processed from you (e.g., if it is no longer necessary to provide services to you).
• Change or Correct Data: You may request us to change, update, or fix the personal data, if you believe that the personal data that we process is incorrect, inaccurate, or incomplete,
• Object to, or Limit or Restrict, Use of Data: You may request us to stop using all or some of your data (e.g. if we have no legal right to keep using it) or to limit our use of it (e.g. if your data is inaccurate or unlawfully held) and you have, at all times, the right to object against the processing of your data by Holland2Stay.
• Right to Access and/or Take Your Data: You can request us to provide an overview of the personal data we have collected and/or processed from you, and you may request Holland2Stay to provide you with a copy of your data in a structured, commonly used, and machine-readable form. 

You can make all the above-mentioned requests via your Holland2Stay account (see Account settings). 

Limitations of your rights

When a data subject request is made, Holland2Stay reserves the right to charge a reasonable fee for this service. Data requests will only be implemented after the individual making the request has proved their identity, which confirms that they are indeed the subject that the request affects. This can be achieved by either sending a copy of a passport or visiting Holland2Stay with a passport. Finally, in certain situations, Holland2Stay may be entitled to legally refuse requests. If Holland2Stay refuses to honor a request, we will justify within 30 working days the reason why.

Right to contact the supervisory body

If you believe your data request is not being handled correctly, you are entitled to contact the national data supervisory body. 

6. How do we protect your personal data?

Holland2Stay takes all necessary technical and organizational measures to protect your data against loss or any form of unlawful use by any third party. A strictly limited number of people have access to your data, and access to your data is only granted when explicitly needed to provide our services to you or as otherwise stated in this privacy statement. Additionally, Holland2Stay has adopted a ‘Security First’ policy with all third-party vendors, software companies, internal staff, and contractors, meaning we only select those that share our core beliefs on security and privacy, and take the safety and security of your data as seriously as we do. 

7. Analytic services and cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

The table below lists the cookies we collect and what information they store. It applies to users of our Next.js frontend website and any services provided via our Magento 2 backend (e.g., user portals, bookings, ecommerce, etc.).

Advertising cookiesAdvertising cookies are used to make advertising messages more relevant to users. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on user interests. We use the Meta Pixel to track visitors for remarketing and conversion measurement. The cookies help to link behavior on our website to our Meta account.

Third-party cookiesHolland2Stay uses various analytics services, such as Google Analytics and Hotjar. These services use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to help us analyze how you use the Website and to enable the functionality of the Website and ease of use for people visiting the Website. Using these tags, we track website page views, button clicks, outbound clicks, conversions, how a user scrolls and behaves on a page, and user data, such as geolocation, device type, and operating system. We only use this information for statistical analysis purposes.

8. Transfer of personal data to other countries

We use cloud-based services for many of our business purposes. Therefore, for technical and organizational reasons, it may be necessary that your data will be transferred to servers located in the US, or to servers located in other countries outside of the European Economic Area. Since privacy protection regulations in these countries may not be of a sufficient level, we will ensure that your data will only be sent to parties and/or countries with an adequate level of personal data protection. 

9. Links to other websites

The Website may contain links to other websites. We cannot control these other external websites. Therefore, we will not be liable for the content of these websites, nor for the processing of personal data that may occur on these websites. We encourage you to evaluate the security and trustworthiness of these other websites and to read the privacy statements of these websites. 

10. Copyright and other rights of Intellectual Property Rights

The (intellectual) property rights relating to the content and design of the online platform, personal account, and Website of Holland2Stay, including but not limited to text, data files, photos, and (still and/or moving) images and audio material are owned by Holland2Stay, its partners or its licensors.

Reproduction (including processing) and/or disclosure of content and design of the platforms or the Website of Holland2Stay is prohibited without the prior written consent of Holland2Stay.

11. Adjustments to this Privacy Statement

Holland2Stay reserves the right to make changes to this privacy statement. The most current and applicable version of this privacy statement can always be found on our Website.

12. Questions?

In case you have any questions regarding this privacy statement, you may send an email to info@holland2stay.com .