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  1. When will you refund my deposit? Once you've moved out, we'll process all charges to determine your deposit refund. If your residence was clean, nothing was broken or significantly damaged, and there are no outstanding payments, you'll receive a full refund. Otherwise, we'll deduct the costs of your deposit. To process your ...
  2. What's the deposit for? When you book a residence with us, we ask you to pay a security deposit that is usually the equivalent of one month's rent. At the end of your tenancy, we'll refund your deposit if your residence is clean, nothing is broken or significantly damaged, and there are no outstanding payments. 
  3. What's a proof of deregistration? When you move out, you need to inform the municipality about your address change. Before we process your deposit refund, we want to see proof of deregistration.  You can deregister from your address in 2 ways: 1. Relocation within the NetherlandsIf you're moving within the Netherlands, ...
  4. How do I check-in at Holland2Stay? 1. Schedule your check-inOnce you've paid your deposit and first month's rent, you can schedule a check-in appointment via your Holland2Stay account. You can check in on working days only. 2. Collect your keysOn your day of arrival, you'll get the keys to your new home. We'll inspect your ...
  5. What is a pre-checkout? Is your tenancy coming to an end? We'd recommend you schedule a pre-checkout. At least 1 week prior to your move-out date, we'll visit and inspect your residence. We'll grade each room and specific items (i.e., no action required, replacement required, cleaning required).  The ...
  6. How can I register at the municipality? If you move home, you've to notify the municipality.  If you're moving from within the Netherlands, you can register via the website of the municipality. You can find your new address on the first page of your rental agreement. Make sure you register at the right address. You can notify the ...
  7. How can I deregister at the municipality? If you move home, you've to notify the municipality.  If you're moving to a new home within the Netherlands, you need to report your move to your new municipality. You can easily register at your new address via the municipality's website. Your (new) municipality will deregister you ...
  8. How can I schedule my checkout appointment? Once we've confirmed the termination of your contract, you can schedule a checkout appointment via your Holland2Stay account. It's possible to schedule a checkout on working days between 10:00 and 16:00. If this doesn't work for you, let our team know! We'd be happy to find a solution that is ...
  9. What's the checkout procedure? Before the day has come for you to leave us, you need to return your residence to its original condition. This requires thorough cleaning and removal of all items that don't belong to the landlord. Keep a record of any damages or missing items.  Be sure to review our cleaning guidelines ...
  10. What's the checkout procedure? Before the day has come for you to leave us, you need to return your residence to its original condition. This requires thorough cleaning and removal of all items that don't belong to the landlord. Keep a record of any damages or missing items.  Be sure to review our cleaning guidelines ...
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