Tenant Questions

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  1. When do I receive my contract? You will receive your contract by email within 2-3 working days after your booking information has been verified by us. You can digitally review and sign your contract. Through your personal account you can review your contract at any time when signed.
  2. Can I use the residence’s address to register at the municipality ? Yes you can. In fact, this is even required by the municipality when you are staying in The Netherlands for more than four months. Dutch municipalities often offer a fast way of registering through their website, make sure you check their website to save time and register as soon as possible. ...
  3. What is Housing Allowance? If you rent a home in the Netherlands, there’s a good chance that you may be entitled to receive housing allowance (Huurtoeslag in Dutch). This is applicable to Dutch and international tenants, including expatriate workers and students. The housing allowance make your rent even more ...
  4. Am I eligible for Housing Allowance? If you rent a home in the Netherlands, there’s a good chance that you may be entitled to receive housing allowance (Huurtoeslag in Dutch). This is applicable to Dutch and international tenants, including expatriate workers and students. The housing allowance make your rent even more ...
  5. Can I pay the rent in installments? This is unfortunately not possible. The rent will be collected each month.
  6. Can I also pay the rent a certain time in advance? We automatically collect the monthly rent via direct debit. Unfortunately, paying your rent in advance is not possible.
  7. Can I choose when the rent is withdrawn from my account? We automatically withdraw the rent on the last working day of the month prior to the month to be paid. For example, on October 31 2018, we will withdraw the rent for the month of November. Unfortunately, this can’t be changed.
  8. How does the Miele launderette work? There might not always be enough space for a washing machine and dryer in your studio or apartment. And it may also not be easy to dry your clothing in the accommodation. For these residences we offer the perfect solution: a collective launderette, a communal area where you can wash and dry your ...
  9. What are service costs? The service costs are included in your all-in rent price. See the overview below of what exactly is covered by the service costs. A part of the costs for the caretaker. Electricity/water/heating for the communal areas. Cleaning of the communal areas. Replacement of lamps in the communal ...
  10. Do you accept packages at the office? Unfortunately, we don’t accept post parcels and letters at our offices. This is due to high volumes of packages and letters being stored at our offices for a long time. But we can give you some tips for a successful package delivery! When ordering something, make sure to use your own full ...

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