tenant at desk at head office Holland2Stay

Customer service

Available to help you 24/7


Our friendly customer support team is here to help with any questions you might have about your new home! We are an international bunch, ready to answer your questions and help out in case you need assistance with the furniture or equipment in your home.

When contacting our customer support team, please make sure to provide them with as much information as possible regarding your query, so that we can assist you quickly and most efficiently. You can contact us by opening a support ticket through your Holland2Stay account. Prefer real time assistance? Just give us a call or visit one of our local offices. Our customer service support runs from Monday to Friday from 9.00 AM to 18.00 PM. For urgent requests outside office hours, you can easily reach us through our emergency number +31 (0)85 744 1191.

Do you have a question or wish to receive more detailed advice on housing? Visit our contact page for more info!

colleague Michelle



Our lovely Customer service hero, Michelle, can tell you all about the city of Rotterdam and is the one to know everything that's going on around the building. If you won't meet her during your check-in or check-out appointment, you'll surely see her in the office helping out a tenant!

"You can ask me any question, whether it is about your stay here or Rotterdam as a city, where you can sign up to continue your hobbies - I am readily available! It is lovely to hear about the range of people we host, the different talents and expertise they carry with them."